With our video consultation software, you can deliver digital care counselling in a simple, secure, and legally compliant way. Developed by experts, our solution integrates seamlessly into your existing workflows. This enables location‑independent counselling sessions, improves the quality of care, and significantly reduces the workload for your team. We would be pleased to show you how to make your care counselling services more digital, efficient, and legally compliant.
Traditional care counselling requires time, organisation, and often lengthy travel. With TeleDoc, counselling becomes modern, location‑independent, and fully digital, without compromising quality, while allowing more time for what matters most: people.
Digital counselling sessions directly from home
Integrated forms for care counselling in accordance with Section 37 (3) SGB XI
Secure and data protection‑compliant communication
Noticeable relief for care professionals and family caregivers
Reach more families and improve care delivery
Especially for recurring counselling
appointments, consultations can also be
arranged at short notice.
Our solution is platform‑independent and can be used on laptops or tablets, making it ideal for home‑office use by care professionals.
Regular digital check‑ins facilitate continuous long‑term support and monitoring.
Key documents, such as the counselling confirmation form (Section 37 (3) SGB XI) and the counselling protocol (Section 7a SGB XI), can be completed digitally within the platform.
The number of digital counselling sessions is not restricted, making it ideal for scaling your care counselling services.
Our support team is always available to assist with questions regarding setup or day‑to‑day use of the platform—directly, competently, and with a personal approach.
* For new customers, a one‑time fee of €500 applies for software installation and initial training.
** Each additional SMS package (50 messages per package) is charged at €9.00.
All prices are exclusive of 19% VAT and are based on a 24‑month subscription agreement.
* For new customers, a one‑time fee of €500 applies for software installation and initial training.
** Each additional SMS package (50 messages per package) is charged at €9.00.
All prices are exclusive of 19% VAT and are based on a 24‑month subscription agreement.
Would you like to implement digital care counselling efficiently and in full legal compliance within your organisation? Then schedule a complimentary consultation with our specialists. Discover how our software solution can modernise your care counselling services—from structured digital documentation to new opportunities for part‑time work, remote work, and the delivery of care in rural areas.
The integration of telemedicine interfaces with systems such as Connext Vivendi, myneva, Cairful, C&S, Develop group, heimbas, and many others ensures the seamless integration of telemedicine into existing care processes. These interfaces are crucial for continuing to guarantee an efficient overall digital process while avoiding error-prone duplicate documentation.
Digital care counselling with the TeleDoc software meets the highest standards of data protection and IT security in accordance with the GDPR and Annex 31b of the Federal Master Agreement for Physicians (BMV‑Ä). In addition, Docs in Clouds is listed by the National Association of Statutory Health Insurance Physicians (KBV) as a certified video service provider. As a result, our solution fulfils all requirements for legally compliant and properly documented care counselling, as required under Section 37 (3) SGB XI.
We are happy to assist you personally with any questions regarding digital care counselling. You can also find detailed answers to topics such as the video counselling process, reimbursement in accordance with SGB XI, documentation, requirements, data protection, and the applicable legal framework in our comprehensive Digital Care Counselling FAQ
Digital care counselling has been permitted since 2022 and is legally regulated under Section 7a SGB XI. Every second counselling session may be conducted via video consultation, provided that the person receiving care agrees. The legally required frequency remains unchanged – Care Grades 2 and 3: every six months; Care Grades 4 and 5: every three months.
Under Section 37 SGB XI, every second care counselling session may be conducted digitally. However, the first counselling session must always take place in person.
For digital consultations, the use of a certified video service provider is mandatory.
Our TeleDoc software fulfils these requirements and is listed on the official register of certified video service providers.
To participate in a video-based care counselling session, individuals in need of care or their relatives only require an internetenabled device equipped with a camera, microphone, and speaker, such as a smartphone, tablet, or laptop. The consultation takes place directly in the web browser without the need to install an app. Current versions of Chrome, Safari, Edge, and Firefox are supported. Even with weaker internet connections, video quality automatically adjusts to ensure stable and reliable communication.
Different requirements apply to care professionals: Smartphone use is not permitted. For reasons of usability, documentation, and data security, consultations must be conducted using a tablet or laptop, ideally with a larger screen to allow simultaneous use of forms and video functionality. This ensures that care counselling can be carried out professionally, in compliance with legal requirements, and with complete documentation.
Digital care counselling is reimbursed under the same rules as an in-person counselling session pursuant to Section 37 (3) SGB XI. It is considered equivalent and reimbursed at the same rates, provided the following requirements are met:
First, an appointment is arranged with the family caregiver or the person in need of care. The access link for the consultation is then sent via email or SMS. Alternatively, a six-digit TAN code can be used. Before the session begins, the participant consents to the privacy policy and grants permission to use the camera and microphone. The care counselling session then proceeds as usual, only in a digital format.
Video consultations save time, travel, and administrative effort, particularly for people with limited mobility. Provided the necessary consent has been obtained, digital counselling is legally equivalent to in-person counselling. As a result, both family caregivers and care professionals benefit from greater flexibility when scheduling appointments.
Digital care counselling creates new efficiencies:
Clear processes for appointment management, data protection, and documentation are essential. Your team should be familiar with the technology to ensure that digital counselling can be delivered securely, professionally, and efficiently.
Yes. We support you from the very beginning with initial training, comprehensive software onboarding, and an easy-to-understand user manual. If you have any questions, our support team is always available by phone or email.
© Docs in Clouds TeleCare GmbH 2026.
All rights reserved.
Weitere Informationen zur Abrechnung bietet Ihnen die Kassenärztliche Bundesvereinigung oder diese Übersicht.
