Doctors’ Practices and Outpatient Medical Centers

Telemedicine in outpatient care

Our TeleDoc Portable

Listening to the heart and lungs without being there? Performing an ECG remotely to decide on the necessary next steps?

Teleconsultation is teamwork! With the help of our telemedicine backpack, you can enable your medical assistant or a nurse on site with the patient to support you with diagnostic equipment.

The mobile solution for telehouse visits. Bring medical care directly to your patients with our user-friendly and reliable system. Our integrated medical devices enable you to make a diagnosis even when you are not on site.

Telemedicine in outpatient care

Our TeleDoc Portable

The mobile solution for comprehensive medical care during telehome visits.

Feedback from our customers

What your colleagues say

My patients are very important to me. Unfortunately, due to my busy schedule, I often don’t have the opportunity to give them the time and attention they need. TeleDoc-Portable ensures and improves the care of my patients in the long term, especially in retirement and nursing homes.

Dr. med. Rafael Walocha

Specialist in general medicine
Walocha Medical Practice, Wermelskirchen

The use of TeleDoc Portable is a great asset for my practice team and me! I often drove up to 150 km almost every day to be able to care for all my patients. With TeleDoc-Portable, my well-trained NÄPAs can now take some of the load off me and contact me via video at any time if they have questions.

Dr. med. Benedikt Zumbé

Specialist in general medicine, palliative medicine
GP Family Medicine Eifel, Nettersheim-Tondorf

Feedback from our customers

What your colleagues say

My patients are very important to me. Unfortunately, due to my busy schedule, I often don’t have the opportunity to give them the time and attention they need. TeleDoc-Portable ensures and improves the care of my patients in the long term, especially in retirement and nursing homes.

Dr. med. Rafael Walocha

Specialist in general medicine
Walocha Practice, Wermelskirchen

The use of TeleDoc Portable is a great asset for my practice team and me! I often drove up to 150 km almost every day to be able to care for all my patients. With TeleDoc-Portable, my well-trained NÄPAs can now take some of the load off me and contact me via video at any time if they have questions.

Dr. med. Benedikt Zumbé

Specialist in general medicine, palliative medicine
GP Family Medicine Eifel, Nettersheim-Tondorf
About TeleDoc Portable

Televisits with patients

Home visits are an important “service” for patients and are very effective in preventing hospital admissions. Unfortunately, in many places, staff shortages make it very challenging to offer these services with sufficient frequency and duration.

The use of “non-medical practice assistants” or “care assistants” to carry out home visits has long proven its worth in relieving the burden on medical staff. In addition to well-trained and motivated employees, all you need is our telemedicine backpack, which can be customized to suit your individual requirements.

TeleDoc-Portable Bag with Medical Equipment

Electronic stethoscope

Kamerasystem

Windows
Notebook/Tablet

Controllable room camera

blood pressure monitor

pulse oximeter

Portable ultrasound

blood glucose meter

Spirometer

thermometer

Pocket-EKG

Primary care-centered care

We offer the following telemedicine devices to meet the minimum requirements for the HZV contract:

Blutdruckmessgerät

blood pressure monitor

Blood pressure readings are automatically transmitted to the TeleDoc software via Bluetooth.

Blutzuckermessgerät

blood glucose meter

Blood sugar levels are automatically transmitted to the TeleDoc software via Bluetooth.

Pocket EKG

Pocket-EKG

The ECG is recorded via finger contact, evaluated, and the report is sent automatically.

Spirometer

Spirometer

Respiratory parameters such as FEV1 can be determined and transmitted using the spirometer.

Steuerbare Raumkamera

Controllable room camera

The room camera can be controlled remotely by the doctor.

Tablet oder Laptop

The TeleDoc software runs on a Windows laptop or tablet.

Other digitally connected devices

The following medical devices can also be used with your TeleDoc Portable. Defined minimum requirements must be met in order to participate in the HZV. Otherwise, you are free to put together the optimal system for you from our “modular system.”

Elektronisches Stethoskop

Electronic stethoscope

The specialist listens to the patient, and you listen in live. The audio signal can be used for diagnostic purposes.

Untersuchungskamera RCS-100 von der Rudolf Riester GmbH mit drei Wechselobjektiven zur Dermatoskopie, Wunddiagnostik und Otoskopie.

camera system

Various cameras, including a wound camera and otoscope, are available for remote medical diagnostics.

Portables Ultraschallgerät

Portable ultrasound

The ultrasound image is shared live, and recordings are sent in encrypted form for diagnosis and archiving.

Pulsoximeter

pulse oximeter

The pulse oximeter transmits the measured values to the TeleDoc system in real time via Bluetooth.

Thermometer

thermometer

Once the temperature has been measured, the value is automatically transmitted via BT and displayed in the software.

About TeleDoc Portable

Televisiting patients

Home visits are an important “service” for patients and are very effective in preventing hospital admissions. Unfortunately, in many places, staff shortages make it very challenging to offer these services with sufficient frequency and duration.

The use of “non-medical practice assistants” or “care assistants” to carry out home visits has long proven its worth in relieving the burden on medical staff. In addition to well-trained and motivated employees, all you need is our telemedicine backpack, which can be customized to suit your individual requirements.

TeleDoc-Portable Bag with Medical Equipment

Electronic stethoscope

camera system

Windows
Notebook/Tablet

Controllable room camera

blood pressure monitor

pulse oximeter

Portable ultrasound

blood glucose meter

spirometer

thermometer

Pocket ECG

Primary care-centered care

We offer the following telemedicine devices to meet the minimum requirements for the HZV contract:

Blutdruckmessgerät

blood pressure monitor

Blutzuckermessgerät

blood glucose meter

Pocket EKG

Pocket ECG

Spirometer

Spirometer

Steuerbare Raumkamera

Controllable camera

Tablet oder Laptop

Steuerbare Kamera

The following medical devices can also be used with your TeleDoc Portable. Defined minimum requirements must be met in order to participate in the HZV. Otherwise, you are free to put together the optimal system for you from our “modular system.”

Elektronisches Stethoskop

Electronic stethoscope

Untersuchungskamera RCS-100 von der Rudolf Riester GmbH mit drei Wechselobjektiven zur Dermatoskopie, Wunddiagnostik und Otoskopie.

camera system

Portables Ultraschallgerät

Portabler Ultraschall

Pulsoximeter

pulse oximeter

Thermometer

thermometer

Payment for your teleconsultation

With our data protection-certified software, you can bill teleconsultations according to EBM and GoÄ. If you participate in family doctor-centered care (HZV), you can also have services provided by VERAHs who make house calls with our TeleDoc-Portable reimbursed via the “telemedicine care module.”

Pflegekraft trägt einen TeleDoc-Portable

Payment for your teleconsultation

Thanks to our data protection-certified software, you can bill your teleconsultation according to EBM, HZV, and GoÄ.

Our TeleDoc software

Your digital treatment room

With our TeleDoc system, you gain an additional (digital) treatment room. The GDT interface enables seamless data transfer to your practice software, allowing us to integrate smoothly into your established processes and avoid duplicate documentation. Below you will find a description of the most important features of our telemedicine system.

During your teleconsultation, relevant vital signs are automatically recorded, transmitted in real time, and documented. This saves you time and improves the quality of your documentation.

With the help of intuitive order cards, you can communicate your medical orders in a legally compliant manner—giving you and your non-medical staff legal certainty.

Detailed questionnaires on photographic wound assessment, fall prevention, and general health can be completed and billed via HZV.

Relevant vital signs are documented in a diagnosis panel, allowing you to view medical history, findings, and diagnoses at a glance!

Our TeleDoc Portable can be customized to suit your individual needs. This means you are free to choose which of our medical devices will soon be used in your teleconsultation!

Televisits can only be carried out as a team effort. As a physician, you show your medical assistant that you trust them and give them more freedom to act. This appreciation will be reflected in increased motivation.

Our TeleDoc software

Your digital treatment room

With our TeleDoc system, you gain an additional (digital) treatment room. The GDT interface enables seamless data transfer to your practice software, allowing us to integrate smoothly into your established processes and avoid duplicate documentation. Below you will find a description of the most important features of our telemedicine system.

During your teleconsultation, relevant vital signs are automatically recorded, transmitted in real time, and documented. This saves you time and improves the quality of your documentation.

With the help of intuitive order cards, you can communicate your medical orders in a legally compliant manner—giving you and your non-medical staff legal certainty.

Detailed questionnaires on photographic wound assessment, fall prevention, and general health can be completed and billed via HZV.

Relevant vital signs are documented in a diagnosis panel, allowing you to view medical history, findings, and diagnoses at a glance!

Our TeleDoc Portable can be customized to suit your individual needs. This means you are free to choose which of our medical devices will soon be used in your teleconsultation!

Televisits can only be carried out as a team effort. As a physician, you show your medical assistant that you trust them and give them more freedom to act. This appreciation will be reflected in increased motivation.

During your teleconsultation, relevant vital signs are automatically recorded, transmitted in real time, and documented. This saves you time and improves the quality of your documentation.

With the help of intuitive order cards, you can communicate your medical orders in a legally compliant manner—giving you and your non-medical staff legal certainty.

Detailed questionnaires on photographic wound assessment, fall prevention, and general health can be completed and billed via HZV.

Relevant vital signs are documented in a diagnosis panel, allowing you to view medical history, findings, and diagnoses at a glance!

Our TeleDoc Portable can be customized to suit your individual needs. This means you are free to choose which of our medical devices will soon be used in your teleconsultation!

Televisits can only be carried out as a team effort. As a physician, you show your medical assistant that you trust them and give them more freedom to act. This appreciation will be reflected in increased motivation.

Data protection for our TeleDoc video consultation service

Your data is safe with us!

Our TeleDoc software is GDPR-compliant, meets the highest IT security standards, and fulfills the stringent requirements of Appendix 31b of the Federal Framework Agreement for Doctors (BMV-Ä). We are also listed as a video service provider with the National Association of Statutory Health Insurance Physicians (KBV).

At a Glance

Our unique selling points

Your own MedCast cloud

To ensure the highest data protection standards, we set up an individual cloud for each customer.

License-based model

Our licensing model is based on workstation licenses to offer you maximum cost efficiency.

High user-friendliness

The user-friendly and intuitive TeleDoc software enables time-efficient organization of telemedicine consultations.

Reliability

Our Televisite is reliable and offers first-class, adaptive video transmission for smooth communication.

Seamless Integration

Thanks to common interface standards such as HL7, FHIR, and GDT, the TeleDoc software is interoperable.

First-class support

If you have any questions, please contact our knowledgeable support staff, who will be happy to assist you.

Interfaces

Your physician information system or practice management system remains your primary system!

Seamless integration into your practice management system

Our interface is open and free to use. This enables data exchange with the physician information system/practice management system. We support all common standards such as HL7, FHIR, and GDT. We have successfully established interfaces with the following systems to date: CGM Albis, CGM Medistar, CGM Turbomed, Data-AL, Duria, Elaphe Longissima, medatixx (x.comfort and x.concept), MedicalOffice, QUINCY, and T2Med.

FAQ

Frequently asked questions

We are happy to assist you at any time with any questions you may have about our TeleDoc Portable, our TeleDoc software, or other matters. You may also find the answer to your question in our FAQs.

A video consultation or video consultation hour allows patients to consult with a doctor online without medical professionals and without undergoing medical examinations.

A teleconsultation—also known as a telemedicine visit or telehome visit—enables remote examination using telemedicine devices. In this remote treatment, a healthcare professional looks after the patient on site and, for example, measures vital signs or performs analyses.

The attending physician receives the examination results digitally and in real time without having to leave the practice. Telemedicine can ensure fast and comprehensive medical care, especially for immobile patients or in medical emergencies.

Telemedicine provides all patients with access to medical care. This applies in particular to patients who are immobile or live in more rural areas.

With the help of telemedicine solutions, chronic diseases can be better monitored and, in the event of a deterioration in health, rapid medical assistance can be obtained.

Telemedicine has been shown to prevent 40% of hospital admissions. Even after a hospital stay, telemedicine can help patients return to their home environment more easily.

Thanks to direct communication via video, the trusting doctor-patient relationship is maintained, patients receive personal attention, and do not need any technical equipment or knowledge.

Telemedicine products enable you to quickly contact your patients and conserve your resources. Studies have shown that family doctors practicing in rural areas can save up to 60 minutes of driving time by making greater use of telemedicine.

In addition, you and your practice team will have the opportunity to focus more intensively on patients in your practice, while NäPAs, VERAHs, EVAs, TMAs, or SAPV teams take care of telemedical care. In the long term, this will optimize the processes in your practice.

In principle, the products in our TeleDoc Portable range can be freely configured. If you bill for the use of telemedicine according to the family doctor-centered care (HzV) model, please ensure that the products listed above are included in your TeleDoc-Portable for this billing method.

All other modular systems, such as the electronic stethoscope, portable ultrasound, thermometer, patient monitor, pulse optimizer, and FireFly wound camera, can be selected according to your needs and those of your patients.

Your use of telemedicine can be billed as follows in accordance with primary care-centered treatment:

0060: A home visit by a VERAH with telemedicine training can be billed a maximum of four times per quarter. This does not apply in addition to a home visit by a VERAH nurse in accordance with No. 1417. The charge is €20.

0061: If a telemedical connection is established during a home visit by the VERAH, telemedical care provided by a family doctor can be billed at €15 up to once per quarter.

0062: Once per calendar year, a fall risk analysis can be billed at €13.

0064: Wound analyses with assessment, wound care, photo documentation, wound status according to PWAT score, and data transfers in the doctor’s office can be billed up to four times per quarter at €13.

Patients insured with Techniker Krankenkasse can also be billed €32 per visit (maximum 10 times per quarter).

If you bill your telemedical home visit according to the GOÄ, you will charge €5.83 according to GOÄ section 52. GOÄ item 52 can be combined with items GOÄ 1: €10.72 and GOÄ 5: €10.72.

Please note that we only update this information sporadically. We do not guarantee the accuracy of the information.

According to EBM, telemedical home visits can be billed as follows:

Structural subsidies: as supplements to the general practitioner’s structural flat rate GOP 03040 – can be billed at 22 points according to GOP 03060 and at 12 points according to GOP 03061. This means that you can bill a total of 34 points.
You can bill 166 points for a visit by a dental assistant, including travel expenses, under GOP 03062, and 20 points as a surcharge under GOP 03064. This means that you can bill a total of 186 points.
A visit by a NäPA to other patients within the same social community and/or to patients for further postoperative treatment according to GOP 31600, including travel expenses, can be billed at 122 points according to GOP 03063 and at 14 points as a surcharge according to GOP 03065. A total of 136 points can be billed in this way.

Please note that we only update this information sporadically. We do not guarantee the accuracy of the information.

We are happy to offer training courses on how to use the TeleDoc Portable in conjunction with the purchase of the product. All hardware and software functions will be explained to you and your staff during the training course.

The aim of the training is to familiarize you and your staff with as many features of our TeleDoc Portable as possible and to avoid any inhibitions in using the telemedical equipment right from the start.

In a teleconsultation, you, as the attending physician, are responsible for the telemedical healthcare of your patients on site.

Home visits—including those conducted as part of your teleconsultation—may therefore only be carried out by specially trained medical personnel. These include non-medical practice assistants (NäPAs), care assistants (EVAs), telemedicine assistants (TMAs), and care assistants in general practices (VERAHs).

The medical professionals may only act in accordance with your instructions. All measures taken must be documented and submitted to your practice by the following working day at the latest.

The hardware products of the TeleDoc Portable are manufactured according to modern, high-quality standards and are regularly inspected. Should an irregularity occur despite our high quality standards, please notify us immediately.

If the irregularity occurs within the statutory warranty period of two years and is not attributable to improper operation on your part, force majeure, interference by third parties, or an influence for which neither you nor we are responsible, we will of course repair the item free of charge or deliver a replacement.

Would you like to explore more telemedical products?

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Datenschutz unserer Videosprechstunde

Mit dem TeleDoc-Starter sind Ihre Daten in Sicherheit!

Hausarztzentrierte Versorgung

Ihr Einsatz von Telemedizin kann nach der Hausarztzentrierten Versorgung folgendermaßen abgerechnet werden:

0060: Maximal vier mal pro Quartal kann ein Hausbesuch durch einen oder eine VERAH mit telemedizinischer Weiterbildung abgerechnet werden. Dies gilt nicht neben einem Hausbesuch durch einen oder eine VERAH nach Nr. 1417. Die Abrechnung erfolgt in Höhe von 20 €.

0061: Bei hergestellter telemedizinischer Verbindung während des Hausbesuchs des oder der VERAH kann die telemedizinische Betreuung durch einen Hausarzt oder eine Hausärztin bis zu einmal im Quartal mit 15 € abgerechnet werden.

0062: Einmal pro Kalenderjahr kann eine Sturzrisikoanalyse mit 13 € abgerechnet werden.

0064: Wundanalysen mit Begutachtung, Wundversorgungen, Fotodokumentation, Wundstatus nach PWAT-Score und Datenübertragungen in der Arztpraxis können bis zu viermal im Quartal mit 13 € abgerechnet werden. Patienten und Patientinnen der Techniker Krankenkasse können zudem mit 32 € pro Besuch (maximal 10 mal pro Quartal) abgerechnet werden.

GOÄ

Wenn Sie Ihren telemedizinischen Hausbesuch nach der GOÄ abrechnen, rechnen sie diesen nach GOÄ-Ziffer 52 5,83 € ab. GOÄ-Ziffer 52 ist kombinierbar mit den Ziffern GOÄ 1: 10,72 € und GOÄ 5: 10,72 €.

EBM

Nach EBM können telemedizinische Hausbesuche wie folgt abgerechnet werden:

Strukturförderungen: als Zuschläge zur hausärtzlichen Strukturpauschale GOP 03040 – können nach GOP 03060 mit 22 Punkten und nach GOP 03061 nach 12 Punkten abgerechnet werden. Insgesamt können Sie also 34 Punkte abrechnen.

Ein Besuch einer oder einer oder eines NäPA, einschließlich der Wegekosten, können Sie nach GOP 03062mit 166 Punkten und nach GOP 03064 – als Zuschlag – mit 20 Punkten abrechnen. Insgesamt können Sie also 186 Punkte abrechnen.

Der Besuch eines oder einer NäPA bei weiteren Patienten und Patientinnen innerhalb derselben sozialen Gemeinschaft und/ oder für Patienten und Patientinnen aufgrund einer weiteren postoperativen Behandlung nach der GOP 31600 inklusive der Wegekosten kann nach GOP 03063 mit 122 Punkten und nach GOP 03065 als Zuschlag mit 14 Punkten abgerechnet werden. Insgesamt können so 136 Punkte abgerechnet werden.

Bitte berücksichtigen Sie, dass wir diese Informationen nur sporadisch aktualisieren. Für die Richtigkeit der Informationen übernehmen wir keine Gewähr.

Datenschutz unserer Videosprechstunde

Mit dem TeleDoc-Starter sind Ihre Daten in Sicherheit!

Unsere TeleDoc-Starter-Videosprechstunde ist DSGVO-konform und entspricht höchsten IT-Sicherheitsstandards sowie den hohen Anforderungen gemäß Anlage 31b des Bundesmantelvertrag-Ärzte (BMV-Ä). Zudem sind wir bei der kassenärzt-lichen Bundesvereinigung (KBV) als Videodienstanbieter gelistet.

Unsere Priorität liegt auf dem umfassenden Datenschutz Ihrer Patienten. Daher implementieren wir bei jeder Videokonsultation eine Ende-zu-Ende-Verschlüsselung. Dies bedeutet, dass die Verbindung ausschließlich zwischen den beteiligten Geräten besteht, wodurch Dritten der Zugang verwehrt bleibt.

Zusätzlich richten wir für jeden Kunden eine dedizierte und sichere MedCast-Cloud ein, in der sämtliche während des Gesprächs erhobenen Daten und Dokumentationen verschlüsselt gespeichert werden. Der Zugriff auf diese Daten ist ausschließlich Ihnen als Kunden vorbehalten, da Sie über den entsprechenden Schlüssel verfügen, um die Informationen zu entschlüsseln und darauf zuzugreifen. Auf diese Weise garantieren wir höchste Vertraulichkeit und Sicherheit für Ihre sensiblen Informationen.

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Video consultation with TeleDoc-Starter

A secure and convenient way to connect with your patients!

Enjoy the highest level of data privacy with our TeleDoc-Starter video consultation service, which complies with the GDPR regulations. Our platform follows the strictest IT security standards, keeping your patients’ information confidential and protected. It uses state-of-the-art security features and encryption methods, preventing your patients’ medical data from being accessed by unauthorized parties.

We place special emphasis on the comprehensive data protection of your patients. Therefore, we use end-to-end encryption during every video consultation. This means that the video connection exists solely between the involved devices, and third parties cannot access it.

In addition, we set up a dedicated and secure MedCast Cloud for each client, where all data and documentation collected during the conversation are encrypted and stored. Access to this data is exclusively reserved for you as the client, as you have the corresponding key to decrypt and access the information. This ensures the highest level of confidentiality and security for your sensitive information.